If Your Communications Skills are Like a Country Music Song, You Done Got Problems

Audience: All
Technical Level: Low

Not gettin� along�not listenin��wantin� to leave�thinkin� of someone else�

These phrases could have come from a George Strait or Brooks & Dunn song. Unfortunately, they also can describe the frustration of your customers about the service they�re getting. Technology professionals sometimes focus on the technical nature of customer problems, rather than on the human nature. As a result, though they may solve the technical problem, they leave the customer upset.

This presentation will discuss principles of communications and customer service, and help you reduce the chances that customers will view your customer service as a country music song.

MP3: SunLR4Sat1200.mp3

Play It Now!

Calvin Sun
Temple University School of Law

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